Australia Post and Refund Policy
Community Supporting Police Inc. (CSP) sells merchandise using an online store.
The delivery mechanism for product purchases will vary on the product selected.
Physical products (soft toys and other merchandise) usually take 2 – 4 Days to pack and ship to your destination once payment has been confirmed.
Please consider any delays that Australia Post has at the time of your order as this will impact on the normal delivery time.
All packing is completed by a team of volunteers so there may be a small delay in obtaining and packing the items.
If your purchase is urgent, please contact CSP via email on email@example.com and request a CSP member contact you to discuss the matter.
LATE DELIVERY or NON-DELIVERY
If your delivery is not received within one (1) week of making the purchase, please contact CSP via email on firstname.lastname@example.org
Please include any tracking number provided at the time of your purchase so the relevant CSP member can ascertain where your delivery may be.
Please don't hesitate to contact CSP via email on email@example.com if you believe the merchandise order dispatched to you is incorrect or incomplete.
Community Supporting Police Inc (CSP) honour refunds where products or goods are faulty. To facilitate the refund the faulty item must be returned in its original packaging.
CSP would however prefer to resend a new item rather than a refund for the faulty item. The resent item would be without any further cost to you. To facilitate the replacement the faulty item must be returned in its original packaging.
Refunds due to late arrival by Australia Post (or the Courier service that is used) are not possible, as this is considered a shipping issue, and we have no control over that.
We expect Australia Post will provide the most efficient service to you, however please let us know if your order does not arrive as expected.
We do not offer refunds for products purchased when:
1. You no longer what the product that you have already purchased.
2. You have a change of heart.
3. You consider it can be purchased cheaper elsewhere.
If you feel unhappy about a product you have purchased, please contact us so that we can discuss it with you.