Our Policies

Community Supporting Police Inc.

Website: Disclaimer

The information, publications and merchandise materials presented on this website are distributed for general knowledge and promotion of Community Supporting Police Inc. (CSP) and our branded merchandise.

CSP does not warrant, represent and/or guarantee that the information contained in this website is free of errors, or infection by computer viruses or other contamination.

CSP disclaims any and all responsibility and all liability, including but not limited to liability in negligence, for all expenses, losses, damages and costs you may incur as a result of: any computer virus infection or contamination contained in this website; any of the information contained on this website being inaccurate or incomplete in any way; and for any reason when you have accessed the CSP site.

CSP reserves any and all intellectual property rights it may possess in the articles, information and merchandise items found on this website. The reproduction of any articles, information and merchandise items, either in full or in part, found on this website for any reason requires permission from the CSP Management Committee. Such permission will be granted on whatever terms deemed fit by the CSP Management Committee, however any permission given will include a requirement that CSP's name and interest are acknowledged in the applicable reproduction when the reproduction or quote, in whole or in part is utilised.

Privacy and Security Policy

Privacy and Security
At Community Supporting Police Inc (CSP) we understand that you value your privacy and wish to have your personal information kept secure. Our Privacy Policy describes generally how we manage your personal information and safeguard your privacy. If you would like more information, please don’t hesitate to contact us.

The National Privacy Principles
We are bound by and comply with the National Privacy Principles, as provided in the Federal Privacy Act 1988.

Collecting Personal Information About You
At CSP we only collect personal information that is necessary for us to conduct our business as an online provider of goods.

The personal information we collect will include information you give us when you place an order for the purchase of a good we supply. This personal information will include your name, address and contact details, and may include other personal information about individuals we collect in the course of a transaction.

We may also collect some information from you when you use our website www.csp.asn.au Your use of the information and services available through our website will determine the type of information that we collect about you.

The only personal information that we collect about you when you use our website is what you tell us about yourself, for example, when you complete an online form when placing an order, or information you provide to us when you send us an email. Please note, we will record your email address if you send us an email.

Using and Disclosing Your Personal Information
We respect your privacy. Any personal information that we collect about you will be used and disclosed by us so that we can provide you with the services that you have requested, or otherwise to enable us to carry out our business as suppliers of goods.

Please be assured we will not disclose information about you unless the disclosure is required or authorised by law. We may also use your personal information to provide you with information about other services & events offered by us. However, the only information that you must provide is your name and payment details (where applicable). If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request.

We do not engage in unsolicited telephone or email marketing. If you are contacted by telephone by an individual or organisation claiming to represent Community Supporting Police Inc, do not purchase from the organisation as we do not engage in telephone marketing.

Access to Your Personal Information
In most cases you may have access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the National Privacy Principles.

We encourage all requests for access to your personal information to be directed to the Chief Executive Officer by emailing us or by writing to us at our postal address. We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount
of information, or information which is not currently in use, may require further time before a response can be given.

Correcting Your Personal Information
If you request us to do so we will amend any personal information about you held by us which is inaccurate, incomplete or out of date.

Securing and Storing Your Personal Information
We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration.

In our business, personal information may be stored both electronically (on our computer system) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all our electronic information. Likewise, we take all necessary measures to ensure the
security of hard-copy information.

Disposal of Personal Information
Once your transaction is finalised, hard-copy information is securely destroyed. After a period of 5 years the electronic information is destroyed.

For more information or to complain about a breach of your privacy
If you would like more information about the way we manage personal information which we hold about you, or are concerned that we may have breached your privacy, please contact us by email, fax or post:

Email: admin@remember.org.au
Fax: 03 9555 8000 Post: Chief Executive Officer, Victoria Police Blue Ribbon Foundation PO Box 2012 Moorabbin, Victoria 3189

Changes To Our Privacy Policy
From time to time it may be necessary for us to revise our privacy policy. Any changes will be in accordance with the Privacy Act 1988 and the National Privacy Principles. We may notify you about changes to this privacy policy by posting an updated version on our website www.remember.org.au

If you require any further information about the Privacy Act 1988 and the National Privacy Principles, you can visit the Federal Privacy Commissioner’s website at www.privacy.gov.au

Australia Post and Refund Policy

Community Supporting Police Inc. (CSP) sells merchandise using an online store.
The delivery mechanism for product purchases will vary on the product selected.
Physical products (soft toys and other merchandise) usually take 2 – 4 Days to pack and ship to your destination once payment has been confirmed.
Please consider any delays that Australia Post has at the time of your order as this will impact on the normal delivery time.
All packing is completed by a team of volunteers so there may be a small delay in obtaining and packing the items.
If your purchase is urgent, please contact CSP via email on info@csp.asn.au and request a CSP member contact you to discuss the matter.

If your delivery is not received within one (1) week of making the purchase, please contact CSP via email on info@csp.asn.au
Please include any tracking number provided at the time of your purchase so the relevant CSP member can ascertain where your delivery may be.

Please don't hesitate to contact CSP via email on info@csp.asn.au if you believe the merchandise order dispatched to you is incorrect or incomplete.

Community Supporting Police Inc (CSP) honour refunds where products or goods are faulty. To facilitate the refund the faulty item must be returned in its original packaging.
CSP would however prefer to resend a new item rather than a refund for the faulty item. The resent item would be without any further cost to you. To facilitate the replacement the faulty item must be returned in its original packaging.
Refunds due to late arrival by Australia Post (or the Courier service that is used) are not possible, as this is considered a shipping issue, and we have no control over that.
We expect Australia Post will provide the most efficient service to you, however please let us know if your order does not arrive as expected.
We do not offer refunds for products purchased when:
1. You no longer what the product that you have already purchased.
2. You have a change of heart.
3. You consider it can be purchased cheaper elsewhere.

If you feel unhappy about a product you have purchased, please  contact us  so that we can discuss it with you.


Community supporting Police rely heavily on the support of the community. There are a number of ongoing activities that makes CSP unique.


The Secretary
CSP Inc.
PO Box 209
Strathpine Center QLD 4500

+61 409 615 253

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